We've tried to answer as many questions as we can below. However, if we've not answered your query or you'd just like to say "Hi!" please feel free to contact us via email or call us on 0845 519 7701.
General Questions• How do I contact cloth-ears?
please feel free to contact us via email or call us on 0845 519 7701.
• What is the cloth-ears Look Book?
This is a great archive resource, where we will placed many of our style shots showing the trends of the seasons, especially for you. Coming soon!
• What is the cloth-ears wish list?
A wish list is a fun way of sharing your favourite cloth-ears products with friends and makes gift giving easy! You can view a friends wish list or send a friend yours, giving them a big hint at christmas and birthdays!
Why not set up a wish list today?
Yes, we do! Gift vouchers are a wonderful idea if you know your friend loves cloth-ears but you're just not sure exactly what to give. They are also a great way of giving a last minute gift, as an online gift voucher can be sent to your friend with a personal message within minutes. You can also order a printed version should you wish to include it in a greetings card.
Online Payments and Security• Which on-line payment methods does cloth-ears use?
Cloth-ears uses Sagepay. One of the most highly recommended payment gateways in the UK and an extremely secure way of making Credit Card/Debit Card transactions.
• Do I need to register a cloth-ears account to purchase from cloth-ears on-line?
There is no need to register if you don't want to, but registration will help by remembering your address details in the future and allows you to benefit from our great Wish List feature!.
Cancellation Policy• What is cloth-ears' cancellation policy?
Once you receive an email from us confirming that the goods have been sent, we are no longer able to cancel your order for a full refund. You will be able to return them to us within the original packaging at your own cost and we will be able to refund you, minus your original p&p charge.
For press-related enquiries, please visit our Press page.
Shipping and Returns• Does Cloth-ears offer free UK delivery?
Free delivery is available for UK addresses for any order which exceeds £55 (for goods only). For orders under £55, standard p&p is charged at £2.45 and usually takes 2-4 working days.
• Can I upgrade my order to next day delivery?
For UK orders, next day delivery is available at a charge of £8.95 for any orders received by 1pm for delivery the next working day. Please note: As Saturdays are not deemed a 'working day' orders received on Friday are Guaranteed for Monday Delivery. If you require a Guaranteed Saturday Delivery please contact us by telephone or email as above and we will endeavour to find a solution, in this instance p&p charges may vary.
• Will I need to sign for my parcel? What if no-one's at home when my order is delivered?
Because we like to try and assist you once your parcel has left our warehouse, all of our parcels are trackable and require a signature. Therefore it's best to try and give us a Delivery address (either Work or Residential) where you expect that somebody will be available to sign for your parcel. In the event that nobody is available to do so, then a card should be left by the Delivery service advising you how to rearrange delivery or collect your parcel.
• What are your overseas shipping rates?
• What is your returns policy?
We have a dedicated returns page
Please refer to the returns page here
Social Media• Does cloth-ears have a blog?
Yes, we now have a blog where we will be sharing craft tips, new products, recipes, days out and more!
Why not sit back with a cuppa and join in the fun?
• Does cloth-ears have a twitter page?
Yes, we do and we'd love to tweet with you!
Come and join us for a twitter!
• Does cloth-ears have a facebook account?
We love Facebook. It's a great way to meet lots of lovely cloth-ears followers.
Come and take a look!
• Does cloth-ears have a pinterest account?
Oh yes. We have lots of interest in Pinterest.
We're right over here....!
• Does cloth-ears have a tumblog?
It's funny that you ask.
Tumble just right here!
• Do you have a mailing list?
Of course we do!
Come and sign up!
Can't find the answer to your questions? Please contact us!